Privacy Policy
How we collect, use, and protect your personal information
1. Overview
Concldolom ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website concldolom.com or use our services.
This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our website or services, you consent to the data practices described in this policy.
Key Points:
- We only collect information necessary for providing our services
- We never sell your personal data to third parties
- You have full control over your personal information
- We use industry-standard security measures to protect your data
2. Information We Collect
2.1 Personal Information
We may collect the following personal information when you interact with our website or services:
- Contact Information: Name, email address, phone number, postal address
- Business Information: Company name, job title, industry, business requirements
- Communication Data: Messages, feedback, and correspondence with us
- Technical Information: IP address, browser type, device information, operating system
2.2 Automatically Collected Information
When you visit our website, we automatically collect certain information:
- Log data (access times, pages viewed, links clicked)
- Device and browser information
- Referring website information
- Location information (general geographic area)
2.3 Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience. For detailed information, please see our Cookie Policy.
3. How We Use Your Information
We use your personal information for the following purposes:
3.1 Service Provision
- Responding to your inquiries and providing customer support
- Delivering our digital services and solutions
- Processing and fulfilling your requests
- Managing our business relationship with you
3.2 Communication
- Sending service-related communications
- Providing updates about our services (with your consent)
- Responding to your questions and comments
3.3 Website Improvement
- Analyzing website usage and performance
- Improving our website functionality and user experience
- Conducting research and analytics
3.4 Legal and Compliance
- Complying with legal obligations
- Protecting our rights and interests
- Preventing fraud and ensuring security
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against:
- Unauthorized access, use, or disclosure
- Accidental loss or destruction
- Malicious attacks and data breaches
5.1 Security Measures
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication protocols
- Employee training on data protection
5.2 Data Breach Response
In the unlikely event of a data breach, we will:
- Investigate and contain the breach immediately
- Notify relevant authorities within 72 hours (where required)
- Inform affected individuals without undue delay
- Take steps to prevent future occurrences
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
6.1 Retention Periods
- Contact inquiries: 3 years from last contact
- Client data: Duration of business relationship plus 7 years
- Website analytics: 26 months from collection
- Marketing communications: Until you unsubscribe
6.2 Deletion Process
When the retention period expires, we securely delete or anonymize your personal information using industry-standard methods.
7. Your Data Protection Rights
Under UK GDPR, you have the following rights regarding your personal data:
7.1 Access Right
You can request a copy of the personal information we hold about you.
7.2 Rectification Right
You can request correction of inaccurate or incomplete personal information.
7.3 Erasure Right ("Right to be Forgotten")
You can request deletion of your personal information in certain circumstances.
7.4 Restriction Right
You can request that we limit the processing of your personal information.
7.5 Portability Right
You can request transfer of your personal information to another organization.
7.6 Objection Right
You can object to the processing of your personal information for certain purposes.
7.7 Withdrawal of Consent
Where we rely on consent, you can withdraw it at any time.
How to Exercise Your Rights:
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will:
- Update the "Last updated" date at the top of this policy
- Notify you of significant changes via email or website notice
- Maintain previous versions for your reference
We encourage you to review this policy periodically to stay informed about how we protect your information.
10. Contact Information
10.1 Data Controller
Concldolom is the data controller for your personal information. Our contact details are:
Concldolom Ltd.
123 Tech Tower, Innovation District
London, E14 5AB
United Kingdom
Email: [email protected]
Phone: +44 20 7946 0958
10.2 Data Protection Officer
For data protection matters, you can contact our Data Protection Officer at:
Email: [email protected]
10.3 Supervisory Authority
You have the right to lodge a complaint with the UK's supervisory authority:
Information Commissioner's Office (ICO)
Website: ico.org.uk
Phone: 0303 123 1113